Privacy Policy
Last updated: September 2026
This policy explains what Emerge Financial Solutions ("Emerge," "we," "us") collects when you use emergefinancialsolutions.com or contact us, how we use it, who we share it with, and the choices you have.
Information we collect
Information you give us
- Contact details: name, phone number, email address, ZIP code
- Financial details you choose to share: estimated debt amount, income and expense information discussed during your review, and details needed to evaluate loan or debt resolution options
- Communications: the content of calls, texts, and emails with us, which may be recorded or monitored for quality and compliance
Information collected automatically
- Device and usage data: IP address, browser type, pages viewed, referring page, and the date and time of your visit
- Marketing attribution: the campaign, source, or mail piece that brought you to our site (for example, a personalized URL or tracking code)
- Consent records: the date, time, IP address, and form on which you provided consent to be contacted
How we use information
- To review your situation and identify loan or debt resolution options that may fit
- To contact you about your inquiry by phone, text, and email, consistent with the consent you provided
- To connect you with participating partners when an option fits your situation
- To operate, secure, and improve our website and services
- To comply with legal obligations and maintain records of consent
How we share information
We share information only as described here:
- Participating partners. When you request a review and consent to be contacted, we may share your information with the lending and debt resolution partners listed on our Participating Partners page so they can evaluate and contact you about options. We do not share your information with companies not listed on that page for their own marketing.
- Service providers. Companies that help us operate — such as our customer relationship management, messaging, telephone, and website hosting platforms — under agreements that limit their use of your data to providing services to us.
- Legal and safety. When required by law, subpoena, or legal process, or to protect the rights, safety, and property of Emerge, our users, or others.
- Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this policy.
Mobile information and SMS consent
We do not sell, rent, or share your mobile phone number or your SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as follows: we may share your information with the participating partners you consented to be contacted by in order to fulfill your request, and with service providers (such as messaging and customer-support platforms) that act on our behalf to deliver our services. You may opt out of text messages at any time by replying STOP. See our SMS Terms.
Your choices
- Texts: reply STOP to any message to opt out.
- Calls: ask any representative to add you to our internal do-not-call list, or email [email protected].
- Email: use the unsubscribe link in any marketing email.
- Access, correction, deletion: contact us using the information below.
California privacy rights (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect, use, and disclose; to request deletion; to request correction; to opt out of the sale or sharing of personal information; and to not be discriminated against for exercising these rights.
Categories collected in the last 12 months: identifiers (name, phone, email, IP address); financial information you provide; internet and usage activity; and inferences drawn from the above to identify suitable options. Sources: you, your device, and marketing campaigns you respond to. Purposes: as described above.
Sale or sharing. Providing your information to a participating partner at your request may be considered a "sale" or "sharing" under California law. To opt out, email [email protected] with the subject "Do Not Sell or Share," or call (510) 903-9979. We do not knowingly sell or share the personal information of consumers under 16.
To exercise your rights, contact us at the phone or email below. We will verify your identity before responding and respond within the time required by law. You may designate an authorized agent to make a request on your behalf.
Data retention and security
We keep personal information for as long as needed for the purposes above, including to maintain records of consent and to meet legal, accounting, and compliance obligations. We use reasonable administrative, technical, and physical safeguards to protect your information; no method of transmission or storage is completely secure.
Cookies and analytics
Our site may use cookies and similar technologies for basic functionality, analytics, and marketing attribution. You can control cookies through your browser settings; some features may not work without them.
Children
Our services are for adults 18 and older. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the most recent version. Continued use of our site after changes means you accept the updated policy.
Contact us
Emerge Financial Solutions
7545 Irvine Center Drive, Suite 200
Irvine, CA 92618
Phone: (510) 903-9979 · Fax: (510) 924-0912
Email: [email protected]